Frequently Asked Questions
How do I purchase BUZZY products from the website?
We use PayPal to process your online orders securely, this means you can pay by credit or debit
card, or if you have a PayPal account you can use that too. We also take cheques or bank transfer.
Do I need a PayPal account to purchase BUZZY products from the website?
No. When you follow the checkout procedure, you will be taken to a page asking you to either login to your paypal account if you have one, or to click continue
to enter your card details securely as you would on a site that does not use PayPal. If you do have a PayPal account the process is a little quicker.
How can I purchase BUZZY products from the website using a Cheque?
To pay by Cheque, just go to the contacts page and fill in the form stating what items you would like to purchase. We will email you back an Invoice with all the
details including the shipping charges due. Then if your happy to continue just post a cheque to the address on the invoice and we will ship your order as soon
as the funds are clear.
How can I purchase BUZZY products from the website by Bank transfer?
To pay by Bank transfer, just go to the contacts page and fill in the form stating what items you would like to purchase. We will email you back an Invoice with
all the details including the shipping charges due. Then if your happy to continue use the details on the invoice to make the transfer and we will ship your order
as soon as the funds are clear.
Does Buzzy really eliminate pain?
No, well at least not for everyone. We say Buzzy reduces or blocks, which is true for almost everyone. So far we have found about 3% of people for whom Buzzy
does nothing, and about 15% where people don't feel a thing. In our IV trial, on average, Buzzy decreased pain by half. Interestingly, in our adult trial we found
that the more afraid of needles someone is, the better Buzzy works. Buzzy® uses the gate control theory and has been proven effective for IV starts in children
ages 4+. Find out more about the Gate Control Theory.
Does Buzzy have LATEX anywhere?
No, there is no LATEX in Buzzy anywhere and no LATEX in the wings either.
What kind of Batteries does Buzzy need?
Buzzy operates on two AAA size batteries. They are fitted by removing the three screws on the back of Buzzy, then you insert the batteries according to the
polarity indicated inside the case then replace the back and tighten up the two screws. You can get replacement batteries in our shop too.
What are BEE-Stractors?
Bee-Stractors (formerly known as "Flippits") are colourful cards with finding and counting tasks, providing natural pain relief by pulling attention away from
procedures. Bee-Stractors can fit inside the slot in Buzzy's tummy, although if kids' coping mechanism is to watch, let them.
Do I really need to use the ice pack?
The cold adds about 60% of the pain relief in older children and adults. So, yes, use the ice pack unless it bothers the child (usually younger than 2 years) or
if there is a sensitivity to cold. The white wings have a soft side that children might like better than the shiny side or the blue wings.
Unless there is a sensitivity to cold, Raynaud's or sickle cell disease, Buzzy works better with ice. They MUST be frozen solid for best effect, but can be held in
a hand rather than at the site.
How long does it take for the ice packs to re-freeze?
The Blue Gel Wings will freeze solid in about 30 minutes in a good freezer. The white ice wings take about 1 hour.
How long do ice packs stay frozen?
The Blue Gel Wings stay frozen about 10 minutes at room temperature, the white ice wings stay frozen about 10-20 minutes. Both wings will stay frozen 3 hours
when sandwiched inside the Travel Cool Bag or flat freezer packs in an insulated bag.
Does the ice pack need to be frozen solid?
Yes. Otherwise, the squishy absorbs the vibration, and you lose out on descending inhibitory control.
We are a large hospital or charitable organisation. Can we get a discount?
We give a 10% discount when you buy 100+ and 5% when you buy 50. You didnt even have to haggle!
Can we have a free sample?
No, we cannot offer free samples of Buzzy as it is an affordable item and many surgeries/clinics would only need one Buzzy anyway. We will refund your money
if you are not completely satisfied with Buzzy. It is reusable, cleanable and affordable. You can return Buzzy if you or your child falls in the 3% of
non-responders. We give 100% refunds within one month for "I don't like it", and for one year if Buzzy malfunctions in normal use.
Can Buzzy be used at the Dentist?
Yes. Vibration travels better through hard body parts (bone) than soft (fat), so placing Buzzy directly on the maxilla (upper jaw bone) or mandible (lower jaw)
closer to the ear than the middle of the face helps. Buzzy's vibration is strong, and the ice pack should be frozen for the most intense blocking, so make sure
you or your patients experiment with Buzzy first for a few seconds to get used to the BUZZ and cold. As with any needle procedure, leave Buzzy in place during
the injection; Buzzy works in the same way that cold running water soothes a burn.
Is Buzzy CE approved?
YES, Buzzy was awarded CE approval in October 2011 - good for you Buzzy.
Can Buzzy be used with zomajet?
Buzzy works for any sort of a-delta mediated pain; Since buzzy is simply vibration and cold, it works to decrease any of the sensations downstream.
Why has there been a price increase?
As of 1st June 2015 it has been necessary to increase our prices in order to comply with the Recommended Retail Price (RRP) as stipulated by the
manufacturers. However standard shipping is now FREE on all orders.
Who Has Buzzy - Hospitals, Doctors Surgeries, Clinics and home users. For more information see Who Has Buzzy?
Free Shipping applies only to the UK and Ireland. If you are outside the UK please check our list of authorised distributors. If you are unable to find a distributor
for your country please contact us for shipping charges.
Standard delivery to UK and Northern Ireland is by Hermes and will be delivered in approximately 4-5 days. Customers will be emailed their tracking number
once the order has been dispatched.
All orders to the Republic of Ireland will be sent by Royal Mail International Signed For and will be delivered in approximately 7-10 days. Customers will be
emailed their tracking number once the order has been dispatched.
If you need Buzzy urgently please contact us for special delivery charges.